FAQs

Most of our photo jobs offer customers a 7-day grace period to place orders without incurring a $5 processing fee. There are a couple of reasons for this charge:

• It incentivizes customers to place orders promptly, allowing us to deliver orders to your organization more quickly.
• Having most of an organization's orders placed within seven days enables us to submit bulk orders to our photo processing facility. In turn, this reduces our costs and allows us to offer lower prices to our customers.

Yes. As of 09/02/2024, all orders from Bill Sauers Photography are delivered for free. However, your order may be subject to a $5 processing fee.

To save costs for our preschool and sports photography customers, we try our best to make arrangements to hand-deliver orders to Boosters, Coaches, or Preschools who will distribute them to our customers.

To have your photos delivered to your organization promptly, you must place your order before the processing fee deadline expires. This deadline is posted on the sidebar of our website. If you do not see a deadline, it has already expired.

Orders that are placed after the processing fee deadline has passed will be charged a $5 processing fee.

If you missed the processing fee deadline, your order will be hand-delivered to your organization or shipped directly to you via USPS. The Processing Fee is $5.00 for any order in the United States. International orders will be charged a $35 Processing Fee.

If you placed your order after the processing deadline, it is likely that you will not receive it along with the other orders submitted before the deadline.

If you did not receive your order and it was placed before the deadline expired, please email us at billsauersphotography@gmail.com or call (724) 469-1247 to locate your order.

Orders made before the processing fee deadline has expired are shipped via USPS or hand-delivered to the Boosters, Coach, or Preschool within three weeks of the picture day.

Orders made after the processing fee deadline will be shipped via USPS or hand-delivered to the Boosters, Coach, or Preschool within three weeks of the order date.

Your Digital Images will emailed to you within seven days of ordering.

We fully stand behind the quality of our work. If you are unhappy with your photos, mail them back or drop them off at BSP for a 100% refund. All refunds will be issued within five days after we receive your returned order.

Email billsauersphotography@gmail.com or call (724) 469-1247 to request a refund.

If you need to cancel an order before it is delivered, email billsauersphotography@gmail.com or call (724) 469-1247 to cancel your order and have 100% of your purchase refunded.

Many picture days are outdoors, and sometimes the weather will not cooperate. Most outdoor events have scheduled rain days or backup plans to move indoors. If the organizers of the picture day cancel or reschedule an event, they will notify you. There is never a fee to reschedule an event.

If you have placed an order for a permanently canceled event, email billsauersphotography@gmail.com or call (724) 469-1247 to cancel your order and have 100% of your purchase refunded.